Knowledge Base

Default camera IPs and suggested computer IPs

Windows

1. Open Settings, then click Network & internet.
2. Click Ethernet.
3. Next to IP assignment, click Edit.
4. In the drop-down list, choose Manual. Then turn on the IPv4 setting.
5. Change the IPv4 address to match the camera’s IP range:
   • IP address: the “Computer IP” value
   • Subnet mask: 255.255.255.0
   • Gateway: see the table
6. Click Save.

Mac

1. Connect the camera directly to the Mac with an Ethernet cable.
2. From the Apple menu, open System Preferences, then Network.
3. In the sidebar, check that both Wi-Fi and Ethernet are active. Select Wi-Fi first and note the IP address currently assigned to your Mac. This is your router’s address and is not relevant when the camera is connected directly.
4. Select Ethernet, click “Advanced,” open the “TCP/IP” tab, and set “Configure IPv4” to “Manually.”
5. Change the IPv4 address to match the camera’s IP range.
6. Click OK, then click Apply if prompted.

Enter the camera IP address in a web browser. Use the camera’s login credentials: admin / admin (default).

1. Connect the camera. Connect the camera and your computer to the same network using Ethernet cables.
2. Find the camera’s IP address. The factory-default IP address is 192.168.5.163.
3. Configure your computer’s IP address. Set your computer’s IP address to 192.168.5.x, where x is any number from 2 to 254 except 163. Use the following network settings:
   • Subnet Mask: 255.255.255.0
   • Default Gateway: 192.168.5.1
4. Log in to the camera. Open a web browser and enter the camera’s IP address in the address bar. Log in using the default credentials:
   • Username: admin
   • Password: admin

Note: If the camera’s IP address has been changed previously, use its current IP address instead of the factory default.

On the Preview page, locate the Monocular Tracking panel (shown on the right). Set Tracking to On, then select a Tracking Mode:

• Presenter: The camera locks onto a single person and follows them smoothly as they move. Ideal for a single speaker, teacher, or presenter.
• Zone (Region): The camera tracks a person within predefined regions and transitions between regions as the person moves across the scene. Ideal for wide stages, panel discussions, or classrooms. See Step 3: Set Up Zone Tracking for detailed instructions.

To use Zone Tracking, you must define 2–4 tracking regions in the Regional Settings panel, located just below Monocular Tracking.

1. Select the tracking mode. Set Mode to Zone.
2. Set your first region. Use the on-screen PTZ arrows to move the camera and adjust the zoom until the desired area is framed. Click Set next to Region 1 to save it.
3. Set the remaining regions. Select the next region number, adjust the camera to frame the next area, and click Set next to that region. Repeat until you have configured at least 2 regions, up to a maximum of 4.
4. Activate a saved region. Click Run next to the region you want the camera to track.

Important: Make adjacent regions overlap.

Arrange your regions from left to right, making sure that each region slightly overlaps the next one, as shown below. This overlap helps the camera smoothly transition between regions as the subject moves across the scene, reducing the chance of losing track of the subject.

Camera won’t track?

• Make sure Tracking is set to On in the web interface, or press F2 on the remote.
• Ensure the person is clearly visible and well-lit.
• Keep the person within the effective tracking range of approximately 6–7 meters (20–23 feet).

Tracking stutters when switching between zones?

• Make sure adjacent regions overlap slightly and are arranged from left to right. See Step 3: Set Up Zone Tracking.

Can’t access the camera’s web interface?

• Confirm that the camera and computer are on the same network range (192.168.5.x).
• Check that the Ethernet connection is active.
• Open Command Prompt on your computer and enter:
  ping 192.168.5.163

Forgot the login credentials or camera IP address?

• On the IR remote, press * + # + Manual to restore the default username, password, and IP address.

• Default IP Address: 192.168.1.188
• VISCA UDP Port: 52381
• ONVIF Port: 8000
• Username / Password: admin/admin

• Default IP Address: 192.168.5.163
• VISCA UDP Port: 1259
• ONVIF Port: 2000
• Username / Password: admin/admin

• Default IP Address: 192.168.100.88
• VISCA UDP Port: 1259
• ONVIF Port: 81 (This feature must be enabled separately through the device’s web UI.)
• Username / Password: admin/admin

AV-3104IP: 192.168.5.101

AV-3207: 192.168.1.180

rtsp://192.168.1.188:554/stream/main

Note: If your camera’s IP address has been changed, please put your camera’s new IP address to replace the default IP address in RTSP link.

rtsp://192.168.5.163/live/av0

Note: If your camera’s IP address has been changed, please put your camera’s new IP address to replace the default IP address in RTSP link.

rtsp://192.168.100.88/1

Note: If your camera’s IP address has been changed, please put your camera’s new IP address to replace the default IP address in RTSP link.

1. Download the NewTek NDI Tools via https://ndi.tv/tools/ and click install.
2. Open the software, right click on the Studio Monitor screen, select the preview device: FHD VIDEO CONFERENCE CAMERA -> HX-Stream-192.168.1.188.

1. Download and install in the following order: OBS Studio, NDI Tools, and the NDI Plugin for OBS Studio.
   *Be sure to install all components of the NDI Tools package
2. Once everything is installed, restart OBS Studio. Click “+” to add a new NDI source in the Sources window.
3. Name your NDI Source accordingly and make sure the “Make source visible” box is checked. Click “OK”.
4. When the Properties screen pops up, select the pull-down menu for “Source name” and select your NDI camera. The name should appear as “FHD VIDEO CONFERENCING CAMERA (HX-STREAM 192.168.1.188)”. The last section will change according to the camera’s IP address.
5. Click OK.

AV-2046 / 2040 / 2025 / 2020 / 2010 / 2000 Series PTZ Camera

AV-1280/1281/1250/1251/1563/1563A/1080/1081/1180 Series PTZ Camera

After powering on the joystick controller, its current IP address will appear on the first line of the controller’s screen, and the selected control protocol will appear on the second line, followed by an exclamation mark (!).

Example:

192.168.5.101
VISCA!

1. Press [SETUP] to enter the settings menu.
2. Push the joystick downward to scroll through the menu until you find [Mode].
3. Push the joystick to the right to select the desired control protocol:
   • IP VISCA — Select this option when using the VISCA over IP protocol.
   • ONVIF — Select this option when using the ONVIF protocol.
4. Press [ENTER] to confirm your selection.

1. Access the Network Settings
   Press [SETUP], then push the joystick down to scroll through the menu. Select IP: Static and press [ENTER].
2. Set the Controller’s IP Address
   Use the keyboard to enter the controller’s IP address:

   192.168.5.100

   Press [ENTER] to confirm.

   Important:

   • The first three sections of the controller’s IP address (e.g., 192.168.5) should match those of the connected camera.
   • The last section must be different from the camera’s IP address to avoid an IP conflict.
   • If a section contains fewer than three digits, push the joystick to the right to move to the next section.
3. Set the Subnet Mask
   Enter the following subnet mask, then press [ENTER]:

   255.255.255.0

4. Set the Gateway
   Enter the same gateway address as the connected camera. For example:

   192.168.5.1

   Press [ENTER] to confirm.

5. Verify the Settings
   The controller will reboot automatically. After the initialization process is complete, its screen should display a message similar to:

   192.168.5.100 Visca!

   This confirms that the controller is using the configured IP address and displays its selected control protocol.

1. Enter the Camera’s IP Address
   On your AV-3104IP joystick controller, press [IP]. Enter the IP address of the camera you want to control (e.g., 192.168.5.163), then press [ENTER].
2. Configure the Port
   Enter the appropriate port number for the selected protocol (UDP/VISCA or ONVIF). Please refer to the port information table below to confirm the correct port number, then press [ENTER].
3. Assign a Camera Number
   Enter any camera number from 1 to 255, then press [ENTER].
4. Verify the Connection
   Once the connection is established, “Succeed” will appear on the controller’s screen.
5. Select the Camera
   Press [CAM1]. The button will illuminate, and the screen will display a message similar to:

   192.168.5.163 Visca:

   This indicates the IP address and control protocol of the selected camera.

You should now be able to control the camera using the joystick controller.

Please make sure that both the camera and the keyboard are powered, and they are connected with either a RS-485 or RS-232/ RS-232 IN cable.

To properly set up the connection, you need to make sure that the camera and the keyboard are using the same protocol and baud rate.

Camera:

Go to Camera On-Screen-Display menu: using IR Remote, press ‘Menu’ -> ‘Setup’:

1. Select control protocol, i.e. “VISCA”;
2. VISCA (Pelco-P/Pelco-d) Address (camera address), i.e. “2”;
3. Baudrate, i.e. “9600”
4. After changing the settings, press “MENU” to return to the main menu and save the changes.

Go to Keyboard menu:
AV-3102: press and hold “Set” -> “Keyboard setup” -> “Set KB Parameter” -> “Set Baudrate” -> i.e. ”9600bps”;

Move the joystick to the left to go back to the main menu, “Protocol Select” -> “Dome” -> i.e. “Pelco-D”.

AV-3104: press and hold “SETUP” (psw: 8888) -> “PTZ SETUP” -> P (stands for protocol), i.e. ”PelcoD”; BR (stands for baudrate), i.e.”096” (stand for 9600).

Note: To turn off the keyboard sound: press and hold “SETUP” (psw: 8888) -> “SYS SETUP” -> “SOUND SETUP”.

Exit menu, according to the camera address (set to “2” in this example), press “2”+”Cam” to select the
connected camera. At this point, you can control the camera with the keyboard.

AV-3104IP:
Press [SETUP] -> push the joystick down to select the submenu, until “Setup 05/08” shows on the
screen for Mode selection;

Push the joystick rightward to choose the protocol: “PELCO”-> press [ENTER];

After setup, [CAM1] button will light up. On the screen, you’ll see default setting “Addr: 001, 2400 P-D” on the screen, where 001 is the current controlling camera number, 2400 is the baud rate, P-D stands for Pelco-D protocol.

To change the control protocol / baudrate on your controller:

Press [SETUP] -> “Setup 01/06 Control Setup”-> press [ENTER]
Push the joystick up/down to change the Address /Protocol / Baudrate, and press [ENTER] to save changes;

If you have multiple cameras connected, please repeat the steps above. Otherwise, press [ESC] to exit the setup page.

1. Connect the camera and your computer to the same network via Ethernet cable.

2. Find the camera’s IP address. The factory default is 192.168.1.188.
(Tip: connect the camera to a monitor via HDMI/SDI and power-cycle it, then the camera’s current IP will show up on screen briefly. Or open the on-screen menu with the IR remote: MENU → IP Settings.)

3. Configure your computer’s network settings to be in the same IP range as the camera:

• IP address: 192.168.1.x (replace x with any number from 2 to 254, except 188)
• Subnet mask: 255.255.255.0
• Default gateway: 192.168.1.1

4. Open a web browser and type the camera’s IP address. Log in with the default username: admin and password: admin.

Note: On the Web UI Preview page, you can quickly turn auto tracking on or off using the Tracking Control panel on the right. For more detailed configuration, go to Settings → Auto Tracking Settings, as shown below.

In Settings → Auto Tracking Settings, set the following, then toggle Auto Tracking ON. The camera will lock onto the person and keep them framed as they move.

This feature creates a safe zone for auto tracking. The camera tracks the presenter only within the defined area. If the presenter moves outside the zone, the camera stops tracking and returns to its home position. This is useful for preventing the camera from turning toward doorways or the audience.

How to Set Up the Tracking Zone

1. Turn OFF Auto Tracking and Pan/Tilt Limit.
2. Using the on-screen PTZ control arrows, aim the camera at the top-left corner of your desired zone, then click Left Up to save the position.
3. Aim the camera at the bottom-right corner, then click Right Down to save the position. A double-arrow icon will appear next to each button to confirm that the position has been saved. Click the icon anytime to check the saved position.
4. Turn ON Pan/Tilt Limit, then turn ON Auto Tracking. The camera will now track the presenter only within the defined zone.

To Clear a Saved Position: Click the corresponding Left Up or Right Down button once to delete that saved position.

The home position is where the camera returns when the presenter is no longer detected, after the Target Lost Timeout expires.

1. Turn OFF Auto Tracking.
2. Use the on-screen PTZ controls or IR remote to aim the camera at your preferred default view.
3. Click Initial Position Set to save the position. The button will turn darker blue, and a double-arrow icon will appear to confirm that the position has been saved.
4. Turn Auto Tracking ON. The camera will now automatically return to this position whenever the tracking target is lost.

To Change the Home Position: Click Initial Position Set again to delete the saved position, then repeat the steps above to set a new one.

This feature defines an area where horizontal tracking movement is disabled, such as a teacher standing in front of a whiteboard. When the presenter is inside the designated zone, the camera holds its position. Tracking resumes when the presenter moves outside the zone, helping maintain a stable view for the audience.

Important: Turn OFF both Auto Tracking and Blackboard Area Detection before configuring the zone.

1. Turn OFF Auto Tracking and Blackboard Area Detection.
2. Use the PTZ controls to frame the desired zone, then click Board Position0 to save it. Use Board Position1 to configure a second zone. A double-arrow icon will appear to confirm that the position has been saved.
3. Turn Blackboard Area Detection ON, then turn Auto Tracking ON.

To Clear a Saved Zone: Click the corresponding Board Position0 or Board Position1 button once to delete the saved position.

Prefer the handheld remote? These buttons control the same features.

(The web interface is still recommended for first-time setup.)

Troubleshooting Tips

• Camera won’t track? Make sure Auto Tracking is ON and the presenter is clearly visible and well-lit.
• Tracking is jumpy? Turn ON Lock Scaling Ratio and increase the Target Scale slightly (for example, change from 1/16 to 1/12).
• Camera keeps moving toward the edges? Configure a Pan/Tilt Limit (Section 3) to restrict the tracking area.
• Can’t access the web interface? Confirm that the camera and computer are on the same IP range (192.168.1.x) and that the Ethernet link light is active.
• A limit or zone won’t save? Make sure Auto Tracking and the corresponding feature are turned OFF while configuring the settings.